Privacy Policy

    Last Updated: February 19, 2025

    1. Introduction

    Cyber Realm ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at www.cyberrealm.biz, use our services, or interact with our SMS and voice communication channels.

    By using our website or services, you agree to the collection and use of information as described in this Privacy Policy. This Privacy Policy must be reviewed and accepted before any SMS opt-in or consent is collected.

    2. Services We Provide

    Cyber Realm offers:

    • AI-powered voice agent services that qualify leads, book appointments, and interact with customers on behalf of our clients.
    • SMS marketing, reminders, and messaging delivered via registered A2P 10DLC long codes.
    • Integrations with CRMs, scheduling systems, and analytics tools.

    3. Information We Collect

    We may collect the following categories of personal information:

    3.1 Information You Provide Directly

    • Contact Information: Name, email address, phone number, and business name.
    • Mobile Phone Number: Collected through web forms, opt-in checkboxes, verbal consent, or other lawful means for the purpose of sending SMS messages.
    • Consent Records: Records of your opt-in consent, including the date, time, method of consent (web form checkbox, verbal, keyword opt-in), and the specific program(s) you consented to.
    • Communications: Messages you send to us, including SMS replies and email correspondence.

    3.2 Information Collected via SMS Campaigns

    • Mobile phone numbers provided for SMS communications.
    • SMS consent records and opt-in/opt-out status.
    • Message delivery metadata (delivery status, timestamps).
    • Opt-out requests and STOP/HELP keyword responses.

    3.3 Information Collected Automatically

    • IP address, browser type, device information, and operating system.
    • Pages visited, time spent on pages, and referring URLs.
    • Cookies and similar tracking technologies.

    4. How We Collect SMS Consent

    We obtain consent to send SMS messages through one or more of the following methods:

    • Web Form Opt-In: By checking an opt-in checkbox on our website or landing pages, you expressly consent to receive text messages from Cyber Realm.
    • Verbal Consent: During phone calls or voice interactions, you may provide verbal consent to receive SMS communications. Such consent is documented and recorded.
    • Keyword Opt-In: By texting a designated keyword (e.g., "JOIN" or "START") to our designated number, you consent to receive messages.

    At the point of opt-in, you will be informed of: the type of messages you will receive, the approximate message frequency, that message and data rates may apply, and how to opt out. A link to this Privacy Policy is provided at or before the point of consent collection.

    5. How We Use Your Information

    We use the information we collect to:

    • Provide and improve our AI voice agent and SMS messaging services.
    • Send SMS messages you have consented to receive, including marketing messages, appointment reminders, service notifications, and transactional messages.
    • Respond to your inquiries and provide customer support.
    • Process payments and manage your account.
    • Comply with legal obligations, including TCPA and carrier compliance requirements.
    • Analyze usage patterns to improve our website and services.

    6. How We Share (or Do Not Share) Your Information

    We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties for their own marketing purposes.

    We may share your information only in the following limited circumstances:

    • Service Providers: With trusted third-party vendors who assist us in delivering our services (e.g., SMS delivery platforms, CRM systems, scheduling tools), strictly for the purpose of fulfilling our services to you. These providers are contractually obligated to protect your data.
    • Legal Compliance: When required by law, regulation, legal process, or governmental request.
    • Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy protections in place.
    • With Your Consent: When you have given us explicit permission to share your information.

    7. SMS Opt-Out and STOP Instructions

    You may opt out of receiving SMS messages at any time by:

    • Replying "STOP", "UNSUBSCRIBE", "CANCEL", "END", or "QUIT" to any message you receive from us.
    • Contacting us directly at j.ramirez@cyberrealm.biz.

    Upon receiving your opt-out request, we will promptly honor it and send a one-time confirmation message confirming that you have been unsubscribed. No further messages will be sent unless you re-opt in.

    For help or information about our messaging program, reply "HELP" to any message or contact us at j.ramirez@cyberrealm.biz.

    8. TCPA and Carrier Compliance

    Cyber Realm complies with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and all applicable A2P 10DLC registration and messaging requirements established by mobile carriers and The Campaign Registry (TCR).

    We ensure that:

    • All SMS messages are sent only to individuals who have provided prior express written consent (for marketing messages) or prior express consent (for informational/transactional messages).
    • Opt-in and opt-out mechanisms are clearly disclosed and easy to use.
    • Message frequency, message and data rates, and opt-out instructions are disclosed at the point of consent.
    • All messaging campaigns are registered under the A2P 10DLC framework with proper use-case declarations.

    9. Withdrawal of Consent

    You have the right to withdraw your consent to receive SMS messages at any time, without penalty. Withdrawal of SMS consent does not affect the lawfulness of any processing conducted prior to withdrawal, nor does it affect your ability to use our other services. To withdraw consent, follow the opt-out instructions in Section 7 above.

    10. Data Security

    We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    11. Data Retention

    We retain your personal information, including consent records and SMS opt-in/opt-out logs, for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations (including TCPA record-keeping requirements), resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymize it.

    12. Your Rights

    Depending on your jurisdiction, you may have the following rights regarding your personal information:

    • Right of Access: Request a copy of the personal data we hold about you.
    • Right of Deletion: Request the deletion of your personal data, subject to legal retention requirements.
    • Right to Object: Object to certain processing of your personal data, including direct marketing.
    • Right to Correction: Request correction of inaccurate or incomplete personal data.
    • Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.

    To exercise any of these rights, please contact us at j.ramirez@cyberrealm.biz. We will respond to your request within 30 days.

    13. Children's Privacy

    Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

    14. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.

    15. Contact Us

    If you have questions or concerns about this Privacy Policy, please contact us: