Every lead gets an answer fast, however they reach you. A missed call gets a text from your business number within seconds, a form or ad lead gets a reply right away, and anyone who doesn't answer gets the follow-up texts and emails you approved. Their replies land in your CRM and on your phone.
CallRail's 2025 report on 1.1 million leads found home services businesses miss 14% of their calls [1].
Of 16.7 million missed calls studied by Quo, 69% got no callback within 48 hours [2].
Speed decides it. In a Harvard Business Review study, firms that replied within an hour were nearly 7 times as likely to qualify the lead as firms that replied even an hour later [3].
Sent from your business number, in your words, the moment a call goes unanswered. After closing, it can say when you open and include your booking link.
A text or email goes out right away, and the lead lands in your CRM with where it came from.
A short run of texts and emails you approve, spaced over the following days. It stops the moment they reply, book or opt out.
Leads who say "not yet" get an occasional email from you, so yours is the business they remember when they are ready.
Every reply shows up in your CRM inbox and as a notification on your phone, and each lead is a contact you can see, so nobody waiting on a call back gets lost.
U.S. carriers require businesses to register before texting customers (this is called A2P 10DLC). We handle the registration with you.
On a call we list how your leads come in (calls, forms and ads), your business hours, and what each message should say.
It is set up in GoHighLevel and tested with real calls and test leads before it touches a real customer.
From then on, every lead gets an answer and a follow-up, and you see every one.
Missed call text back is one part of it. Lead follow-up also answers your forms and ad leads, and keeps following up after the first message.
In most setups, yes: calls forward through a GoHighLevel number, so customers keep dialing the number they already know. We confirm it for your carrier on the first call.
Whatever you approve. Most say who you are, that you're with a customer, and ask what they need. Anyone can reply STOP to stop texts.
For as many steps as you approve. It stops the moment they reply, book or opt out.
A short call with Josiah, who builds and runs every system himself. You will leave knowing what to fix first.